ConvergeConnect® is a highly reliable, cloud-based, hosted voice solution that includes mobility and collaboration tools. Get all the features, functionality, and support of the expensive on-premise systems for a fraction of the cost.
Network Assessment. We will evaluate and test your current environment (bandwidth and internal network) to ensure successful deployment.
Professionally Managed Implementation. We will provide a dedicated project manager and lead engineer to complete installation and on-boarding.
Reliability.Our network is highly diversified with IP, MPLS, and PSTN interconnections to eight major U.S. service providers.
Local Support and Dispatch. We have a team of engineers if onsite support is required. We also offer 2-hour Emergency Response.
Service Level Agreements. We adhere to industry standard response times, but can develop custom SLA’s based on your specific needs.
No More – No Less - ConvergeConnect® hosted VoIP services are tailored to each individual business that perfectly meets your needs.
No Capital Expenditures. Switching to a hosted voice solution allows you to shift the expense to invest elsewhere in your business.
No Hidden Fees. In addition to basic service, we will provide detailed information about E911, toll free and any other services you opt for.
No Growing Pains. Welcome to “Pay-as-you-grow.” Hosted voice is fully scalable, and you can add seats as you need them.
No Penalties. If you decide that hosted voice isn’t right for you, there are never any penalties upon departure.
Invest in technology, not equipment. Avoid purchasing expensive phone system hardware that becomes obsolete.
No budgeting for upgrades. Automatically get access to new features as they become available.
Per-seat scalability to grow as you do. No need to buy blocks of licensing you aren’t ready to use.
One number for everyone to reach you and you control who can reach you, on which device, and when.
Work anywhere, anytime, from any device – all you need is an internet connection.
Simple web-based portal that provides system management and end-user customization.
Single point of contact for all support. No expensive maintenance contracts or system administrators.
| Find Me Follow Me/Simultaneous Ring | Unified Messaging (Voicemail to Email) |
| End User & Administrator Portal Access | Automated Attendant & Incoming Call Manager |
| Multi-line Hunt Groups | Unlimited Local Calling per Seat |
| 500 Minutes US/Canada Long Distance per Seat | Directory of All Users |
| Music on Hold | Direct Inward Dialing (DID) for All Users |
| Unavailable Calling Forwarding (per DID/Seat) |
| Web-based Administration | Auto Attendant |
| Shared Line Appearance | Outgoing Call Blocking |
| Mandatory Account Codes | Selective Call Rejection |
| Anonymous Call Rejection | Toll Restriction |
| Find Me Follow Me | Business Group Dialing Plan |
| Special Intercept Announcements | Multi-line Hunt Groups |
| Music on Hold | Click-to-call (with Desktop Assistant) |
| Remote Worker Support | Call Logs |
| Station-to-station Intercom Calling | Do Not Disturb |
| Message Waiting Lamp | Line State Monitoring |
| Call Park/Retrieve | Directed Call Pick-up |
| Short Codes (group and personal) | Account Codes (mandatory and optional) |
| Internal/External Caller ID Presentation | Distinctive Ring for Internal/External Calls |
| Call Forwarding (unconditional, busy, selective, fixed) | Call Rejection (anonymous or selective) |
| Automatic Recall (AR) and Callback (AC) | Call Waiting (with or without Caller ID) |
| Caller ID/Calling Name (delivery and blocking) | SimRing |
| SIP Call Forking | Find Me Follow Me |
| Fax to Email as Adobe PDF | Toll Free Number |
| Portal Assistant (Click-to-call) from MS Outlook | Portal Mobile (Smartphone App) |
| ATA Line (Analog line for Fax or other application) | Premium Automated Attendant (including sub-menus) |
| Custom Music on Hold | Call Recording/ACD Reporting |
| Speech-to-Text (Transcribe voicemail to text) | Additional DID Numbers |
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