Managed IT services for businesses | ConvergeSecure ®

ConvergeSecure® Managed IT Services

ConvergeSecure® Managed IT Services is a customized, proactive solution for organizations of all sizes. Our engineers will work with your team, or as your team, to manage the day-to-day responsibilities of managing your network. We will work to create, monitor, and maintain an environment that will help you gain a better return on your technology investments, free up resources to focus on more strategic priorities, and empower your Associates to better serve your customers.

Main Factors Driving End User Managed IT Service Decisions

Graph with the 9 biggest factors why end users switch to Managed IT services

Source: CompTIA

A True IT Partnership

Total network peace of mind. Your time is precious. You have more important issues to deal with than your network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally, and securely. ConvergeSecure® IT Managed Services is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.

We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as top priority. By optimizing your network’s performance, it will work at peak efficiency and reliability allowing you to focus on running your business, not your network. Security, networking, data protection, and user support – we handle it all for a single, predictable price.

CCC's Suite of Managed IT Services

Remote Monitoring

Covered assets are monitored 24x7x365 to ensure it’s “business as usual.” The moment it’s not, we know about it and our system will automatically open a ticket to start remediation.

Patch Management

We will manage the downloading and application of software patches across servers and workstations on a schedule that minimizes interruption to your end users.

Managed Antivirus

Managed anti-virus is included on all covered devices. AV signatures will be kept up-to-date and monitored. Never worry about disparate AV installs and cascading renewal dates ever again.

Self-Service Portal

With access to our client portal you have visibility and direct access to all tickets and projects across all organizational sites. Review notes, add notes, and communicate with your CCC team.

SPoC

CCC will be your single point of contact (SPOC) when it comes to anything connected to your environment. The team will open and manage support requests with any third-party vendor or service provider that interacts with your network.

Helpdesk

Our entire team of certified engineers is trained to understand your environment to expedite scheduling and response times. No more waiting for the one person who knows how to fix that one program.

Managed Security

Our next generation firewalls allow us to monitor and report on all the latest unified threat management features. We can provide monthly easy-to-read executive reports on network security activity.

Backup & Recovery

We can customize a solution based on onsite, cloud, or a hybrid configuration of both. We’ll evaluate your current environment and make a recommendation based on your RTO (Recovery Time Objectives). We can also help develop your BCDR Plan.