Ernest Bonino Jr., ConvergeAssure® Engineer

PBX phone systems give businesses a private telephone network that provides seamless management of internal and external communications through extensions, as well as VoIP. Today’s PBX phone systems are split into two groups: hosted VoIP and on-premise PBX systems.

Your traditional PBX phone system is commonly an on-premise PBX. This phone system is location-based which means that all hardware is at your physical location. While calls through hosted VoIP systems pass through your provider’s server, a call made with on premise PBX goes through your call server over a dedicated voice network connection.

The most noted benefits of on-premise systems include:

• Full control of your system
• Complete customization within the limits of the system.

Hosted solutions are a cloud-based phone system. Your hosted PBX provider supplies all the necessary software, hardware and maintenance for your system. They are highly customizable and can offer just as much versatility as on-premise PBXs. At some point, as the business grows, you’re likely going to run into the need to scale your VOIP system to support the business. This could come in the form of simply adding more users and phones or adding new features to support a new business initiative, or both. In those instances, the system needs to scale to meet the needs of the business. This is where hosted VoIP solutions have a great advantage. Hosted solutions, are much more scalable than premise-based solutions, both in terms of capacity and time to implement. Hosted VoIP systems are usually part of a much larger collective platform, which means that resources can be shifted as needed to meet business needs, and typically, much more quickly than internally supported systems.

The most noted benefits of hosted solutions include:

• Low setup costs
• Fast implementation
• No onsite hardware to manage
• Scales to your company’s growth and preferences
• No telephone company outages

Whether you need a new on-premise PBX or a cutting-edge hosted solution, CCC can help guide you to the solution that will offer your business the greatest advantages.