Ask the Expert: 5 Reasons to Switch to SIP Trunking
By: Josh Rodriguez, Solution Architect
Originally shared October 11, 2017
Many companies nowadays are falling behind on technology. Not just from a PBX standpoint but also from a unified communications level overall. Confusion and lack of knowledge are the two biggest barriers when it comes to upgrading IT infrastructure. Today I wanted to talk about technologies that could push your company and infrastructure into the forefront and help you save dollars at the same time!
SIP trunking is a voice over Internet protocol and media service based on the Session Initiation Protocol by which Internet telephony providers deliver telephones services and unified communications to customers equipped with SIP based private branch exchange and unified communications facilities (Wikipedia). To put it in layman’s terms, it’s calls over the network from your carrier. It essentially turns your cloud network into a telephony system. It doesn’t use a regular phone network and doesn’t use a traditional phone company. Since SIP trunks are virtual they don’t require the same PBX hardware of yesterday like DS1 cards and smart jacks.
- The biggest reason to move to SIP is simplicity. If you already have a provider for )nternet or network services chances are that same carrier can easily provide you SIP trunking over those same connections you have today. You no longer have to wait 6 to 8 weeks in order for your carrier to drop a new PRI. You simply add more channels or bandwidth to accept more calls and do the same on your telephony vendor of choice.
- Another reason to move to SIP is redundancy. SIP allows you to have multiple circuits from multiple vendors in different locations all bundled into 1 cluster. If a circuit goes down in 1 location, you can easily route those incoming and outgoing calls even though they have different area codes over a circuit in a completely different location. You can pre-program these redundancies as well making your disaster recovery plan automatic!
- Another reason to move to SIP is ease of administration. If you have a business with multiple locations that span the country, SIP can help you centralize your calls and provide multiple area codes on 1 circuit so your voice traffic is easier to maintain. You won’t have several different vendors from several different locations that you have to deal with in the event of an outage or issue. Since you have 1 provider that handles your SIP needs you only have 1 circuit that you have to manage, making troubleshooting a lot easier.
- Cost might be the best overall reason to move to SIP. If you have a multi-location environment chances are you have PRI’s all over the place. By centralizing your SIP trunking, you can eliminate several unused channels you are paying for today and end up only paying for what you need. For example, location A has 20 users, location B has 30 users and location C has 50 users. Chances are you have a PRI at each location providing you with 69 voice channels you use to make and take calls. Realistically, you are only using 30 channels at any given time, but you are actually paying for all 69. SIP will give you the ability to only pay for those 30 you would be using and if a situation arises where you need more you can burst up to the amount needed and pay for that as you go.
- Another reason is expansion. As we went into during reason 4, if your organization is growing, it is easier to expand your resources with SIP than with PRI. Because SIP is delivered over a network and relies on bandwidth you don’t have to install another circuit if you require more channels to make and take calls from. With SIP you can easily increase the bandwidth on a circuit so you can increase the amount of calls that can be handled at any given time. The wait for your PRI carrier today to deliver an increase in volume is typically anywhere from 6-8 weeks.
SIP is not a new technology but it is new to many businesses out there. Contact your CCC Technologies Representative or call our Care Center at 847.427.2365 and we can help you with your transition to SIP trunking no matter what telephony vendor you have today!