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Implementation Completion
Implementation Completion Date: September 2008
Client Industry: Insurance
Solution Manufacturer(s): ESI
Hardware: ESI CS 50
Software: ESI Communications Server, VIP, Esi-Link
Application(s): Call routing, IP Phone, VIP Professional
Number of Users: 8
Number of Locations: Two locations - both in Chicago, IL
Solution Benefits: By choosing the ESI CS 50 the owner will be able to work more efficiently from home and have visibility to who is available in his office. The client will now have the ability to save email messages and calls between sites much more easily. Improved visibility and routing will allow them to better serve their customers by increases availability and decreased hold times.

 

 

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