Customer Support Unit (CSU)

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Network Operations Center (NOC)

Phone: 877.790.1222 Email Service Online Service Request

 

Converge Secure Logo

Network Operations Center (NOC)

Phone: 866.278.8648 Email Service Online Service Request

 

The Customer Support Unit provides a single point of contact for all system event calls. An event is a trouble call or Help Desk inquiry as it pertains to a system installed and/or maintained by CCC. The event reporting process includes call answer, ticket creation, problem coordination and resolution, parts ordering, vendor coordination, customer status, ticket updating, remote trouble resolution (where feasible), and ticket closure.

 

Customer Support Unit Responsibilities

• Single point of contact for all system event calls • Customer status
• Problem isolation • Problem resolution
• Ticket creation, updating, and closure • Remote diagnostics
• Engineer dispatch • Vendor dispatch and management

 

Customer Support Unit Essential Functions

• Develop and maintain all manufacturer required certifications

• Coordination of field personnel for service activity

• Ownership of issues to resolution and follow up to ensure total customer satisfaction

• Satisfaction of contractual obligations on new installations, upgrades, and move/add/change work

• Interaction and coordination with all CCC Technologies Departments as necessary to ensure delivery of Service Level Agreements

 

 


 


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Customer Support Unit (CSU)

Customer Care Center

 

CCC Technologies, Inc.
185 Hansen Ct., Suite 100
Wood Dale, IL 60191
877.282.9227


info@ccctechnologies.com


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CCC Technologies Inc, Data Systems - Consultants & Designers, Elk Grove Village, IL


Copyright © 2016 CCC Technologies, Inc. All Rights Reserved. The CCC Technologies logo is a registered trademark of CCC Technologies, Inc. All other trademarks are property of the their respective owners.