Services Links
Unified Communications Managed Services
Contact Info
CCC Technologies, Inc.
700 Nicholas Blvd., Ste 300
Elk Grove Village, IL 60007
877.282.9227
info@ccctechnologies.com
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Managed IT Services |
ConvergeSecure® Managed IT Services from CCC Technologies provides proactive monitoring, management, and maintenance services to help you gain a better return on your technology investments, free up resources to focus on more strategic projects, and maximize uptime of mission critical systems and applications.
| General | Devices |
| Document software and hardware changes | Manage Workstations |
| Test backups with restores | Manage Network Printers |
| Reports of work accomplished, work in progress, etc. | Manage Other Network Devices |
| Servers | Manage PDA's/Smartphones |
| Check print queues | Networks |
| Monitor all server services, reboot when needed | Check router logs |
| Keep service packs, patches, and hot fixes current | Perform monitoring/capacity planning |
| Check event log and identify potential issues | Monitor DSU/TSU, switches, hubs & Internet connectivity |
| Monitor hard drive free space | Maintain office connectivity to Internet |
| Microsoft Exchange user/mailbox management | Security |
| Monitor Active Directory replication, manages users/groups | Check firewall logs |
| Monitor WINS replication | Confirm antivirus definition auto updates have occurred |
| SQL server management | Confirm antispyware updates have occurred |
| Run defrag and chkdsk on all drives | Confirm that backup has been performed on a daily basis |
| Schedule off time server maintenance | Create new directories, shares, groups, accounts |
| Install supported software upgrades | Delete old accounts and manage account policies |
| Check backup logs | File system management and permissions |
| Alert client of dangerous conditions | Administer login restrictions, passwords, applications |
| Data restore (deleted/corrupted files, etc.) | Set up and change security for users and applications |
| Clean and prune directory structure, keep efficient/active | Monitor for unusual activity among users |
| Disaster Recovery | Applications |
| Alert client of dangerous conditions | Confirm that installed applications are functioning |