Online Service Request
Phone: 847.427.2333

CCC Technologies has two specific but complimentary support teams. The Customer Care Center (CCC) which serves are your point of contact for all non-service affecting inquiries and the Customer Support Unit (CSU) for all service interruptions/outages.

Customer Care Center

The CCC Technologies Customer Care Center provides a single point of contact for all non-maintenance inquiries. All non-maintenance inquiries should be directed to the Customer Care Center.

CCC Technologies Customer Care Center Responsibilities

• Single point of contact
• Non-maintenance problem isolation
• Non-maintenance problem resolution
• Customer status
• Ticket updating
• Ticket closure
• Non-maintenance technician dispatch
• Vendor dispatch
• Vendor management