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Leveraging our long history of custom IVR development, COMPUTER INSTRUMENTS became one of a select few of AVAYA IVR Certified Independent Software Developers For Advanced Features. Our e-IVR Self-Service IVR product is the culmination of our broad based expertise and experience in the industry.The variety of our e-IVR Applications covers a wide range of Business types and markets. As diverse as the industries that we serve are, each of our clients has one thing in common. Each deserves to be treated as our best and most valued customer. As long as we meet this goal, everything else falls into place. |
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CXM Recording and Quality Monitoring solutions from Co-nexus, Inc. CXM (Customer eXperience Management) is a modular solution with components for call recording, PC recording, agent grading, agent reporting, agent coaching, and customer satisfaction surveys. CXM is typically implemented in call centers for quality monitoring, agent training, and compliance. CXM is a scalable and networkable solution. Recording configurations include VoIP recording, CMAPI recording, trunk side recording, select observe recording, and digital station side recording. CTI integrations are available. The Co-nexus CXM application integrates with most major communication platforms and is Avaya DevConnect Certified for the Avaya Communication Manager. |
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Meru Network’s Mobile SCALE is built upon the following foundation elements: industry standards compliance; patented Air Traffic Control technology (recognized by Gartner as the visionary industry solution); Air Shield Security; and solution assurance partnerships with other leading application and technology providers. |
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Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world. Our technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses, experience Nuance by calling directory assistance, getting account information, dictating patient records, telling a navigation system their destination, or digitally reproducing documents that can be shared and searched. Making each of those experiences productive and compelling is what Nuance is all about. |
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Objectworld Communications Corp. is the leading provider of Unified Communications software for Microsoft Windows platforms. With Objectworld products, customers turn their Microsoft platform into their business communications solution, cutting both costs and complexity. CallAttendant Office extends legacy PBX systems with Unified Messaging, Unified Communications, Interactive Voice Response and more. Objectworld Unified Communications Server delivers IT Telephony all the features of CallAttendant Office fully integrated with a software-only VoIP phone system that any Microsoft-certified professional can manage. |
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XMediusFAX is a fast, secure and robust IP fax server solution that has proven its market leadership in boardless (software-only) T.38 Fax over IP. Leverage your VoIP investment and realize productivity gains immediately with secure, real-time IP fax delivered directly to employee inboxes, while also protecting document privacy and facilitating compliance with regulations such as HIPAA and the Sarbanes-Oxley Act. XMediusFAX yields immediate and unparalleled ROI because it eliminates costly analog phone lines, fax boards, long-distance charges, toners, paper and maintenance.
Sagem-Interstar (formerly Interstar Technologies) is the pioneer and global leader in boardless IP fax. Acquired by the European mobile and broadband communications leader, Sagem Communication (www.sagem.com) in May 2006, Sagem-Interstar continues to lead the fax server market by “Changing the Way You Fax” through its award-winning software solutions. |
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TASKE is a privately held firm specializing in call management software, headquartered in Ottawa, Canada. Established in 1989, TASKE is well into its second decade of providing the most advanced communications management solutions for the contact center and enterprise. TASKE's award winning call management products have enabled businesses to provide exceptional customer service as well as increase their customer loyalty and retention. With thousands of installations worldwide, the company offers unmatched technical support and expert training for its entire suite of management tools.
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From the contact center, to branch and back-office operations, and through to the enterprise, Verint and Witness Systems have come together - creating the leading global provider and innovator of the industry's broadest workforce and enterprise solution set. Now you can: Capture and analyze customer interactions. Improve workforce performance. Optimize service processes. Un cover business trends. Discover the root cause of employee and customer behavior. Power the right decisions. Ensure service excellence. And achieve continuous performance improvement across every aspect of customer operations. |