| Copyright © 2009 CCC Technologies, Inc.
All Rights Reserved.
The CCC Technologies logo is a registered trademark of CCC Technologies, Inc. |
| Implementation Completion |
| Implementation Completion Date: |
October 2008 |
| Client Industry: |
Public Sector Retirement |
| Solution Manufacturer(s): |
Avaya |
| Hardware: |
Avaya S8300 Server, G350 Gateway with LSP, Avaya Enablement Server, Objectworld UC Server |
| Software: |
Avaya Communication Manager 5.1, Objectworld UC Voicemail, TASKE Contact Center Reporting, Co-Nexus Voice Recording |
| Application(s): |
New system including contact center with one remote location |
| Number of Users: |
260 |
| Number of Locations: |
2 locations: Oak Brook, IL and Springfield, IL |
| Solution Benefits: |
The client was able to save significant money by flattening and consolidating their voice network for their two locations. They were able to increase productivity by utilizing new and advanced contact center technologies from TASKE and Co-Nexus. All of which helped them vastly improve customer service to their large network of members and clients. |
|
|
