| Copyright © 2009 CCC Technologies, Inc.
All Rights Reserved.
The CCC Technologies logo is a registered trademark of CCC Technologies, Inc. |
| Implementation Completion |
| Implementation Completion Date: |
August 2008 |
| Client Industry: |
Pest Control |
| Solution Manufacturer(s): |
Avaya |
| Hardware: |
IP Office 500 |
| Software: |
IP Office, Compact Contact Center, Contact Store, and Voicemail Pro |
| Application(s): |
Contact Center |
| Number of Users: |
60 |
| Number of Locations: |
8 locations total - this is main site in Elmhurst, IL |
| Solution Benefits: |
The client is moving to a new location and wanted to get a system in place that would set them up for the future, in order to network all of their locations together. They implemented Compact Contact Center because they had not been tracking call center statistics or reports. They now have a full contact center solution as well as recording to use for training purposes. |
|
|
